Kavo Car
Data deletion
Learn how to request deletion of your data from Kavo, including information received through the Kavo Mensagens app and the WhatsApp integration.
Version 2026-09-05
1. Send your request
Email suporte@kavocar.com with the subject “Data deletion — Kavo Mensagens”. Describe what you want deleted, identify the store and provide a contact method. When needed to locate a conversation, provide the relevant WhatsApp number. Do not include passwords, verification codes, Meta tokens or identity documents in your first message. Our team may request proportionate verification to prevent deletion of someone else's data.
2. You do not need a Kavo account
If you only chatted with a store through WhatsApp, you can request information and deletion from that store or our support team. Identify the store and the conversation you want located. When the store decides the processing purpose, Kavo will forward or coordinate the request with the responsible party without disclosing other people's conversations.
3. Disconnecting is different from deleting
Revoking authorization in Meta or disconnecting the integration prevents new uses authorized by that connection, but does not itself erase conversations, security records or other previously processed data. Specify whether you want integration data, particular conversations or your entire account deleted. Removing data from Kavo does not remove copies held on phones, by Meta or by recipients.
4. Close your account
Kavo account holders can open My account to review the available account closure options. Deleting one user does not close the organization or authorize deletion of other team members' data. If the option is unavailable or store data is involved, request assistance through the same support channel.
5. Confirmation and possible limits
After applicable verification, support will inform you of the handling and outcome of your request. Data needed for legal obligations, the exercise of rights or other lawful retention grounds may not be deleted immediately; any limits will be explained to the requester. Removal from active systems and the backup lifecycle are separate steps. You can request clarification and exercise other rights provided by applicable law.